• +44 7925 189768

Frequently Asked Questions

General Questions

Q: What is Europe Mark Kilts?

A: Europe Mark Kilts is a UK-based store specializing in Scottish attire, including custom-made kilts. We have been operational since 2000, providing high-quality kilts and related accessories.

Q: Where are you located?

A: We are based in the UK and operate online through our Shopify store.

Q: How long have you been in business?

A: We have been proudly serving our customers since 2000.

Ordering

Q: How do I place an order?

A: You can place an order directly through our online store. Browse our collections, select the items you like, and proceed to checkout.

Q: Can I customize my kilt?

A: Yes, we offer custom-made kilts. You can choose the fabric, pattern, and other details to create a kilt that is uniquely yours.

Q: How do I know my size?

A: We have a detailed sizing guide on our website to help you determine the perfect fit. If you have any questions, please contact us for assistance.

Shipping

Q: Do you ship internationally?

A: Yes, we offer international shipping. Shipping costs and times will vary depending on your location.

Q: How long will it take to receive my order?

A: Standard orders typically ship within 2-3 weeks. Custom orders may take longer, depending on the specifics of the customization. We will provide an estimated delivery date at the time of purchase.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

Returns and Exchanges

Q: What is your return policy?

A: We accept returns within 30 days of purchase for a full refund or exchange, provided the item is in its original condition. Custom-made items are non-returnable unless there is a defect. For more details, please refer to our Shipping & Return Policy.

Q: How do I return an item?

A: Please contact our customer service team to initiate a return. They will provide you with the necessary instructions and a return shipping label.

Q: Can I exchange an item?

A: Yes, you can exchange an item for a different size or style within 30 days of purchase. Please contact our customer service team to arrange an exchange.

Products and Care

Q: What materials are your kilts made from?

A: Our kilts are made from high-quality wool and other traditional fabrics. Each kilt is crafted with attention to detail to ensure durability and comfort.

Q: How should I care for my kilt?

A: We recommend dry cleaning your kilt to maintain its quality and appearance. Please refer to the care instructions provided with your purchase for more details.

Q: Do you offer accessories to go with the kilts?

A: Yes, we offer a wide range of accessories including sporrans, belts, buckles, and kilt pins to complete your Scottish attire.

Customer Service

Q: How can I contact customer service?

A: You can contact our customer service team via phone at +44 7925 189768 or email at info@Kiltseuropemark.com. We are available to assist you with any questions or concerns.

Q: Do you offer any discounts or promotions?

A: Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

Contact Information

Phone: +44 7925 189768

Email: info@Kiltseuropemark.com

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